We want you to love your Lumora™ purchase! If for any reason you are not completely satisfied, you may return your order within 30 days of delivery for a full refund — no questions asked.
Your item must be in its original condition and packaging.
Returns must be requested within 30 days of receiving your order.
Proof of purchase (order number or receipt) is required.
Contact our support team at support@lumora.com with your order number.
We’ll provide you with return instructions and the return address.
Once we receive and inspect your return, we’ll issue a full refund to your original payment method.
We currently do not offer direct exchanges. If you need a different item, please return your original product for a refund and place a new order.
Once your return is received and approved, please allow 5–7 business days for the refund to appear in your account.